> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gcore.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account deletion

Deleting an account is a permanent action that removes all associated services and data. The deletion flow requires identity verification — a TOTP code, the account password, or an email confirmation link — before the request is activated.

## Deletion overview

Once the deletion request is activated, the account enters a Suspended state and all services stop functioning immediately.

<Warning>
  Account deletion is permanent and cannot be undone. Back up any data needed before requesting deletion.
</Warning>

After deletion is processed, the account, all data, and all services are permanently and unrecoverably removed. A confirmation email is sent when the deletion is complete.

<Note>
  If the account has a debt, it won't be deleted until the debt is paid off.
</Note>

## Delete an account

1. Click the user icon in the top right corner and select **Profile**. Navigate to **Account** > **General information** and scroll down to the **Delete account** section. Click **Delete my account**.

<Frame>
  <img src="https://mintcdn.com/gcore/wP-r0NuNC6BTASBf/images/docs/account-settings/account/account-deletion/delete-account-button.png?fit=max&auto=format&n=wP-r0NuNC6BTASBf&q=85&s=303e33025922deeb60b90653b03e69a9" alt="Delete my account button in the General information section" width="858" height="199" data-path="images/docs/account-settings/account/account-deletion/delete-account-button.png" />
</Frame>

2. Complete the survey and click **Delete**.

<Frame>
  <img src="https://mintcdn.com/gcore/wP-r0NuNC6BTASBf/images/docs/account-settings/account/account-deletion/deletion-survey.png?fit=max&auto=format&n=wP-r0NuNC6BTASBf&q=85&s=193cb6248da0cb5dd9985de97c68d102" alt="Account deletion survey dialog" width="433" height="439" data-path="images/docs/account-settings/account/account-deletion/deletion-survey.png" />
</Frame>

3. Complete identity verification. The next step depends on whether two-factor authentication (2FA) is enabled on the account:

   * **2FA enabled:** a code input appears in the modal. Enter the one-time code from the authenticator app. The deletion request is activated immediately after the code is verified.
   * **2FA disabled:**
     * **Password account:** a password input appears in the modal. Enter the account password to confirm the deletion request. The deletion request is activated immediately after the password is verified.
     * **OAuth / SSO account (no password):** a confirmation email is sent to the account email address. The modal changes to show: "We've sent a confirmation link to your email, please check your inbox." Open the email and click the confirmation link.

4. *(OAuth / SSO without password only)* After clicking the link from the email:
   * If the token is valid, the deletion request is activated and the account settings page opens.
   * If the token has expired, has already been used, or is invalid, an error page appears. Return to account settings and submit a new deletion request to receive a fresh confirmation link.

After the request is activated, the account is locked and the interface reflects the deletion state. All services stop functioning immediately and cannot be recovered.

## Deletion restrictions

If the account has a debt (negative balance) and a deletion request is submitted, it will be declined. An email notification is sent explaining the reason. Settle the debt and then submit a new deletion request.

To check whether the account has a debt, open the [Billing](/account-settings/billing/overview) section and check the top right corner of the page.