> ## Documentation Index > Fetch the complete documentation index at: https://docs.gcore.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshoot payment errors If a payment fails, identify the error below and follow the recommended resolution. ## Payment via PayPal, bank card, AMEX, and AliPay The following errors may occur when paying via PayPal, a bank card, AMEX, or AliPay. ### Insufficient funds An "Insufficient funds" error means the account balance is too low. Recharge the balance before attempting the transaction again. ### Transaction declined by the security system If a transaction is declined by the payment service's security system, Gcore cannot assist with resolving this. Contact the support team of the payment service provider or try a different payment method. ### Unsupported payment method for the selected currency Each payment provider supports specific currencies. To check the provider for the account, open **Dashboard** and find the **Information about account** section. * For payments in EUR, the provider is Gcore. * For payments in USD, the provider is Gcore USD. Dashboard Information about account section showing the Provider field ### Adyen errors for bank cards, AMEX, and AliPay In some cases, issues may occur on the Adyen processing side. If this error appears, [contact support](/hosting/contact-our-technical-support). Include a screenshot of the transaction with the following details: payment date, transaction ID, payment amount, pfx. ## Payment via bank transfer Payments made via bank transfer are typically processed within one week. If a payment remains in the "New" status for longer than one week, there may be processing issues. [Contact support](/hosting/contact-our-technical-support) to resolve the issue. Include a screenshot or transaction confirmation with payment details.