Gcore deletes a suspended service, its settings, and associated customer data after a retention period that depends on the product; full retention periods by product appear below. This retention period applies to an individual product still tied to an active account; closing the entire account, including all products and personal data at once, is covered separately in account deletion.
A product can be suspended in three cases:
- The product was disabled manually.
- A Base Trial ended without a plan enabled.
- A payment charge attempt failed. When one product is suspended for this reason, all other products on the account are also suspended.
Deletion timelines by product
A suspended service and its associated data aren’t deleted immediately; the period between suspension and deletion depends on the product.
The periods below apply to all Gcore accounts by default. They can differ for a specific account if a personal manager or technical support agrees to a different number of days in advance.Gcore reserves the right to delete data, including without prior notice, to enforce its rights under the Master Services Agreement, other Gcore documentation, or applicable law.
An asterisk (*) means data stored on worker nodes is deleted immediately after suspension, while data on volumes attached to the cluster is deleted within 48 hours. Two asterisks (**) mean Object Storage data can still be manually recovered for 14 days after deletion.
Deleted data by product
Each product deletes a specific set of resources once its retention period ends.
