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If a payment fails, identify the error below and follow the recommended resolution.

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Payment via PayPal, bank card, AMEX, and AliPay

The following errors may occur when paying via PayPal, a bank card, AMEX, or AliPay.

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Insufficient funds

An “Insufficient funds” error means the account balance is too low. Recharge the balance before attempting the transaction again.

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Transaction declined by the security system

If a transaction is declined by the payment service’s security system, Gcore cannot assist with resolving this. Contact the support team of the payment service provider or try a different payment method.

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Unsupported payment method for the selected currency

Each payment provider supports specific currencies. To check the provider for the account, open Dashboard and find the Information about account section.
  • For payments in EUR, the provider is Gcore.
  • For payments in USD, the provider is Gcore USD.
Dashboard Information about account section showing the Provider field

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Adyen errors for bank cards, AMEX, and AliPay

In some cases, issues may occur on the Adyen processing side. If this error appears, contact support. Include a screenshot of the transaction with the following details: payment date, transaction ID, payment amount, pfx.

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Payment via bank transfer

Payments made via bank transfer are typically processed within one week. If a payment remains in the “New” status for longer than one week, there may be processing issues. Contact support to resolve the issue. Include a screenshot or transaction confirmation with payment details.